APPLICATION SUPPORT SPECIALIST (TASK MANAGEMENT TOOL)

APPLICATION SUPPORT SPECIALIST (TASK MANAGEMENT TOOL)

Apply before:
Type: Full Time
Activities:
Place:
Montréal / Piedmont
Description

– Follow up on technical problems with the task management tool and recommend corrective measures;

– Provide support to users and guide them in the use of the application;

– Escalate cases, if necessary, and follow up on problem resolution within a reasonable timeframe;

– Participate in documentation activities (writing analysis documents and updating existing ones);

– Push UX / UI research to improve the use of the application.

 

SKILLS REQUIRED TO BE SUCCESSFUL IN THIS ROLE:

– Experience in technical support;

– Excellent interpersonal skills and concern for providing high quality customer service;

– Excellent knowledge of the software development cycle;

– Good analytical skills and a solution-oriented approach;

– Excellent organizational skills, ability to manage several files at the same time;

– Good communication skills; must be bilingual in French and English is required both orally and in writing.

Must be able to work in Quebec and available immediately or shortly.

Send your resume to cv@hybride.com

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