IT Help Desk Coordinator
Apply before:
Type:
Activities:
Place:
Description
KEY RESPONSIBILITIES
-
- Prioritizes, assigns, and ensure follow-up on IT requests/tickets submitted via the issue tracking system
- Assists with the design, implementation, and enforcement of policies and procedures
- Assists Head of Engineering with strategic planning
- Generates department performance and progress reports for IT and Executive Management
- Project Management (establishes milestones/timelines, gathers project updates and reports on progress)
- Monitors, tracks and provides feedback on team performance
- Monitors inventory levels and order hardware/software as needed
- Establishes and maintains relationships with service providers and vendors
- Creates purchase orders, tracks purchases, and reconciles credit card statements
- Schedules/assists with weekly IT meetings
- Schedules weekday, weekend and on-call shifts
QUALIFICATIONS & EXPERIENCE
-
- Degree or Diploma in Computer Science, Network Administration or Business Administration (preferred)
- One (1) to two (2) years of experience working in an information technology/help desk environment
- Understanding of basic computer components
- Familiarity with Window’s and Linux operating systems
- Familiarity with VFX workflow and software (preferred)
- Excellent communication and customer service skills; understand end-user needs and convey them in technical language to other IT professionals
- Experience working with ticketing systems (preferred)
- Able to work independently with minimal supervision; strong troubleshooting and problem-solving ability
BENEFITS
We offer extended medical, disability and dental insurance.
APPLICATION